Terms of Service

Terms and Conditions for Nachteulen Coffee

Welcome to Nachteulen Coffee. These Terms of Service govern your use of our website and the purchase of products offered through our online store. By using our website or placing an order, you agree to these Terms of Service insofar as they are legally applicable to you.

These Terms are intended for customers purchasing from Germany and the European Union and are interpreted in accordance with applicable German and European consumer-protection law.

1. About Us

The online store is operated by:

2. Use of Our Website

You may use our website for lawful purposes and in accordance with these Terms. You must not use the website in a way that violates applicable law, infringes the rights of others, interferes with website security or disrupts the operation of our services.

We reserve the right to take reasonable measures where misuse, fraudulent activity or unlawful conduct is suspected.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate and understandable.

However, minor differences in appearance, packaging, colours or presentation may occur, particularly where products are displayed on different screens or devices.

Product availability is displayed on the website where applicable. The availability of a product does not by itself guarantee that an order has been accepted.

4. Prices and Taxes

Product prices are displayed on the relevant product or checkout pages. Any applicable taxes and delivery charges will be presented as required before you complete your purchase.

We reserve the right to correct obvious pricing or information errors. If an obvious error materially affects an order and the applicable law permits cancellation or correction, we will contact you as soon as reasonably possible.

5. Orders and Contract Formation

When you place an order through our website, you submit an offer to purchase the products selected in your order.

After receiving your order, we may send an automated confirmation acknowledging receipt of the order. Such confirmation does not necessarily mean that the order has been accepted unless the confirmation expressly states otherwise.

The contract is formed in accordance with the ordering process presented on our website and the applicable legal requirements.

Before submitting an order, you should review the products, quantities, delivery address, contact information, prices and other order details and correct any input errors where possible.

For consumer e-commerce contracts, applicable German law requires the ordering process to make the payment obligation clear and to use an appropriately labelled order button where required. :contentReference[oaicite:1]{index=1}

6. Order Confirmation

After an order is placed, we may send an order confirmation to the email address provided during checkout.

Please check your confirmation carefully. If you notice an error, contact us as soon as possible using the contact information provided below.

We cannot guarantee that an order can be changed or cancelled after processing or dispatch has begun. Your statutory consumer rights remain unaffected.

7. Payment

Payment methods available to you will be displayed during checkout. Payment must be completed using one of the payment methods made available by the store.

Depending on the selected payment method, payment may be processed by a third-party payment provider. Additional terms or privacy information from the relevant payment provider may apply.

We do not require you to provide complete payment-card information directly to us where payment details are handled by an authorized payment service provider.

8. Shipping and Delivery

Delivery estimates are estimates unless a specific delivery date has been expressly agreed. Delays may occur because of circumstances outside our reasonable control, including carrier delays, severe weather, public holidays or other disruptions.

Your mandatory statutory rights relating to delivery delays or non-delivery remain unaffected.

9. Delivery Address

Customers are responsible for providing accurate and complete delivery information at checkout.

If you notice that an address is incorrect, please contact us immediately. We will make reasonable efforts to update the address before dispatch, but we cannot guarantee that an address can be changed once an order has entered fulfilment or has been handed to the carrier.

10. Order Cancellation

If you wish to cancel an order before it has been dispatched, contact us as soon as possible.

Where an order cannot be cancelled because it has already been processed or dispatched, eligible consumers may still exercise their statutory right of withdrawal or any additional voluntary return rights offered by Nachteulen Coffee.

11. Statutory Right of Withdrawal

Consumers purchasing online may have a statutory right of withdrawal under German law. For eligible distance contracts, the statutory withdrawal period is generally 14 days, subject to the statutory rules and exceptions. :contentReference[oaicite:2]{index=2}

Withdrawal can generally be exercised by making an unambiguous declaration to the trader. A reason does not generally need to be provided. :contentReference[oaicite:3]{index=3}

Certain contracts are excluded from or subject to special rules concerning the right of withdrawal. For example, German law contains exceptions for certain goods that can deteriorate quickly and certain sealed goods that are unsuitable for return for health or hygiene reasons after the seal has been removed. The applicable statutory exception depends on the specific product and circumstances. :contentReference[oaicite:4]{index=4}

12. Voluntary 30-Day Return Policy

In addition to any statutory consumer rights, Nachteulen Coffee offers a 30-day voluntary return window for eligible purchases.

• Eligible products may be returned within 30 days.
• Return shipping is free for eligible returns.
• No restocking fee is charged.
• There are no general final-sale exclusions under our voluntary return policy.
• Statutory consumer rights are not restricted by this voluntary policy.

Please refer to our Return & Refund Policy for the detailed return procedure, refund process and applicable conditions.

13. Statutory Warranty and Consumer Rights

Nothing in these Terms excludes or restricts mandatory statutory rights relating to defective or non-conforming goods.

Consumers retain any applicable statutory rights concerning defects, conformity and remedies under German law.

Any voluntary warranty or guarantee offered for a particular product is additional to, and does not replace, mandatory statutory consumer rights.

14. Damaged, Incorrect or Defective Products

If you receive a product that is damaged, defective, incomplete or different from what you ordered, please contact us as soon as reasonably possible.

Please provide your order number and, where useful, photographs or other information that helps us understand the issue.

We will review the issue and provide an appropriate solution in accordance with applicable consumer law.

15. Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, logos, photographs, layouts and other materials, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish or commercially exploit website content without appropriate authorization, except where permitted by applicable law.

16. Customer Reviews and User Content

If the website allows customers to submit reviews, comments, photographs or other content, you are responsible for ensuring that your submissions do not violate applicable law or the rights of third parties.

We may remove content that is unlawful, misleading, abusive, offensive, fraudulent or otherwise inappropriate, subject to applicable law.

17. Third-Party Services and Links

Our website may use or link to third-party services, including payment, delivery, analytics, hosting and other technology providers.

Third-party services may be governed by their own terms and privacy policies. We are not responsible for third-party websites or services to the extent permitted by applicable law.

18. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free or available at all times.

Temporary interruptions may occur because of maintenance, technical issues, security measures, service-provider failures or circumstances beyond our reasonable control.

19. Liability

We are liable in accordance with applicable statutory law. Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

In particular, nothing in these Terms limits liability for intentional or grossly negligent conduct, liability arising from injury to life, body or health where legally applicable, or mandatory statutory product liability.

20. Events Beyond Our Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, such as natural disasters, severe weather, major transportation disruptions, widespread technical failures, strikes, governmental measures or other extraordinary events.

This section does not remove any mandatory statutory rights you may have as a consumer.

21. Privacy

Personal data collected through our website is processed in accordance with our Privacy Policy and applicable data protection law.

Please review our Privacy Policy for information about how we collect, use, store and protect personal data.

22. Changes to These Terms

We may update these Terms from time to time where necessary to reflect changes to our services, legal requirements or business operations.

The version of the Terms applicable to an order will be the version provided or made available at the relevant time, subject to mandatory applicable law.

23. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain effective to the extent permitted by law.

Mandatory statutory provisions continue to apply regardless of any provision contained in these Terms.

24. Governing Law

German law applies to these Terms, subject to mandatory consumer-protection provisions that apply to consumers in their country of residence where applicable.

Nothing in these Terms is intended to deprive consumers of protections that cannot legally be excluded under applicable law.

25. Electronic Withdrawal Function

Where German law requires an online withdrawal function for eligible distance contracts, the relevant online interface will provide the legally required functionality during the applicable withdrawal period.

German law currently provides for an electronic withdrawal function for certain distance contracts concluded through an online user interface. The statutory function must be clearly identifiable and accessible during the withdrawal period. :contentReference[oaicite:5]{index=5}