1. Payment Information

At Nachteulen Coffee, we aim to provide a simple, secure, and convenient checkout experience. Payment options available to you will be displayed during the checkout process based on your location, device, order, and the payment methods currently enabled on our Shopify store.

The payment methods actually available at checkout are the applicable payment methods for your order. We do not guarantee that every payment method described on this page will be available for every transaction.

2. Accepted Payment Methods

Please note: Only payment methods presented to you during checkout are available for your particular order.

3. Currency and Prices

Product prices and applicable charges are displayed during the shopping and checkout process. The currency shown may depend on your selected market, location, or store configuration.

Before submitting your order, you will be shown the applicable order total, including any applicable delivery charges and other charges that are required to be disclosed before purchase.

4. Payment Authorization

When you submit an order, your selected payment method may require authorization or verification by the relevant payment provider.

An order may not be successfully completed if the payment is declined, authorization cannot be obtained, required verification is unsuccessful, or the payment provider identifies an issue with the transaction.

If payment cannot be completed, you may be asked to use another available payment method.

5. Order Confirmation

After successfully placing an order, we will provide an order confirmation or other appropriate confirmation through the contact information provided during checkout.

Please review your order confirmation carefully. If you believe that any information is incorrect, contact us as soon as possible.

6. Payment Security

Payment transactions are processed using the payment infrastructure and security measures provided by the applicable payment service providers and Shopify.

We do not ask customers to send complete payment-card numbers, passwords, security codes, or other sensitive payment credentials to us by email, telephone, or social media.

For your security, please only enter payment information through the official checkout process provided by our website.

7. Fraud Prevention and Verification

To protect our customers and our business, orders may be subject to automated or manual security checks.

We may cancel or delay an order where there are reasonable grounds to suspect unauthorized payment activity, fraud, identity misuse, or other security concerns, subject to applicable law.

If additional information is reasonably required to verify an order, we may contact you using the contact details provided during checkout.

8. Failed or Declined Payments

If your payment is declined or otherwise unsuccessful, please check that your payment information is correct and that your payment method is enabled for online purchases.

You may also contact your bank or payment provider for assistance.

If the problem continues, you can contact Nachteulen Coffee for help with your order.

9. Refunds and Payment Reversals

Where a refund is approved, we will generally process the refund through the original payment method used for the purchase, unless another method is legally required or expressly agreed.

Under German consumer law, refunds following a valid withdrawal are generally subject to statutory refund rules, including the applicable 14-day period and rules concerning the original payment method. :contentReference[oaicite:1]{index=1}

The time required for the refunded amount to appear in your account may also depend on your bank, card issuer, or payment provider.

10. Additional Payment Fees

Any additional charges associated with a particular payment method, where legally permitted, will be disclosed before you complete your order.

We will not impose payment-method charges contrary to applicable consumer protection or payment-services laws.

11. Checkout and Payment Information

During checkout, you will be provided with the relevant information needed to complete your purchase, including available payment methods and the applicable order total.

German law requires online businesses selling to consumers to clearly indicate the accepted payment methods during the ordering process and to provide required information before the consumer submits the order. :contentReference[oaicite:2]{index=2}

12. Payment Questions

If you have any questions regarding payment, an unsuccessful transaction, an order charge, or a refund, please contact us.

Nachteulen Coffee
Urbanstr. 97/1
73728 Esslingen
Germany

Email: info@nachteulen.coffee
Phone: +49 1757356947