Shipping Policy

Fast, reliable and transparent delivery from Nachteulen Coffee

At Nachteulen Coffee, we aim to make every order simple and convenient. This Shipping Policy explains how we process, dispatch and deliver orders placed through our online store.

We provide clear information about order processing and estimated delivery times before you complete your purchase, in accordance with applicable German and European consumer-protection requirements.

1. Order Processing

Orders placed through Nachteulen Coffee are generally processed within 1–2 business days.

Processing includes receiving and verifying your order, preparing the products for shipment and handing the package to the applicable delivery carrier.

Orders placed outside normal business days, including weekends and public holidays, may begin processing on the next available business day.

2. Delivery Time

Our estimated delivery time is generally 3–4 business days after dispatch.

The total estimated timeframe is therefore generally:

Delivery estimates are provided in good faith and may vary depending on the destination, carrier operations, public holidays, weather conditions and other circumstances outside our reasonable control.

3. Shipping Costs

Any applicable shipping charges will be clearly displayed during the checkout process before you submit your order.

Where free shipping is offered for a particular order, product or promotion, this will be indicated on the website or during checkout.

We do not intentionally add undisclosed shipping charges after an order has been placed.

4. Shipping Destinations

Available delivery destinations and any applicable delivery restrictions will be displayed during the ordering process.

If delivery to a particular destination is unavailable, this will be indicated where applicable before the order is completed.

Customers should ensure that the delivery address entered during checkout is complete and accurate.

5. Delivery Address

Please carefully check your delivery address before submitting your order. Nachteulen Coffee uses the information provided at checkout to prepare and dispatch your order.

If you discover an incorrect address after placing an order, please contact us as soon as possible.

We will make reasonable efforts to correct an address before dispatch where possible. However, we cannot guarantee that changes can be made after an order has entered the fulfilment or shipping process.

6. Order Tracking

Where tracking information is available for your shipment, it may be provided after your order has been dispatched.

Tracking information is supplied by the relevant delivery carrier and may take some time to become active after the shipment has been scanned into the carrier's system.

If you have not received tracking information or require assistance with your shipment, please contact our customer support team.

7. Delivery Delays

While we work to meet the estimated delivery times, occasional delays may occur.

Possible causes include:

• Carrier delays or operational disruptions.
• Severe weather conditions.
• Public holidays or periods of unusually high shipping volumes.
• Incorrect or incomplete delivery information.
• Unexpected transportation or logistical issues.
• Events outside our reasonable control.

If a significant delivery issue occurs, please contact us and we will make reasonable efforts to assist you in locating or resolving the shipment issue.

8. Lost or Missing Packages

If your order appears to be lost or has not arrived within the expected delivery timeframe, please contact us.

We may request your order number, delivery information and any available tracking details so that we can investigate the shipment with the relevant carrier.

We will work with the carrier to determine the appropriate next steps in accordance with applicable law and the circumstances of the shipment.

9. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as reasonably possible.

Where appropriate, please provide photographs of the damaged packaging and product. This can help us investigate the issue with the delivery carrier and determine the appropriate solution.

Your statutory consumer rights concerning defective, damaged or non-conforming goods remain unaffected.

10. Incorrect or Missing Items

If you receive an item that is different from what you ordered, or if an item appears to be missing from your order, please contact us promptly.

Please include your order number and a description of the issue so that our customer service team can investigate and assist you.

11. Returns and Return Shipping

Nachteulen Coffee offers a 30-day voluntary return window for eligible purchases.

• Return window: 30 days.
• Return shipping: Free for eligible returns.
• Restocking fee: None.
• Final-sale items: None under our stated voluntary return policy.

Statutory consumer rights, including the applicable German statutory right of withdrawal, remain unaffected by this voluntary return policy.

Please see our separate Return & Refund Policy for full details regarding returns, refunds and withdrawal rights.

12. Delivery Confirmation

Once your order has been handed to the delivery carrier, the carrier may provide tracking or delivery information depending on the shipping service used.

Customers should monitor available tracking information and ensure that someone is available to receive the package where required.

13. Failed Delivery Attempts

If a carrier cannot complete delivery because the recipient is unavailable, the address is incomplete or another delivery issue occurs, the carrier may attempt redelivery, leave delivery instructions or return the package to the sender, depending on the carrier's procedures.

If your package is returned to us, please contact us so that we can determine the appropriate next steps.

14. International Shipping

If international delivery is offered for a particular order, additional delivery conditions may apply depending on the destination.

International shipments may be subject to customs procedures, import requirements, taxes or other charges imposed by the destination country. Where applicable, such charges are generally separate from our shipping charges and may be the responsibility of the recipient.

Any destination-specific shipping information available to you will be shown during the ordering process.

15. Weekends and Public Holidays

Business-day processing and delivery estimates do not normally include weekends or public holidays.

Orders placed during weekends or public holidays may be processed beginning on the next available business day.

16. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping arrangements, delivery services, business operations or applicable legal requirements.

The latest version of this policy will be published on this page.