Last Updated: 12 September 2026

At Nachteulen Coffee, we want you to be satisfied with your purchase. This Return & Refund Policy explains your return, withdrawal, refund, and cancellation rights when purchasing from our online store.

This policy applies to customers purchasing products through our online store and is intended to comply with applicable German and European consumer protection requirements. Nothing in this policy limits any mandatory statutory rights you may have.

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1. 30-Day Return Policy

In addition to any statutory withdrawal rights available to you, Nachteulen Coffee offers a 30-day return window for eligible purchases.

To qualify for our voluntary 30-day return policy, products should be returned within 30 days of delivery and should be in suitable condition for resale, unless the return concerns a defective, damaged, or incorrectly supplied product.

Our 30-day policy does not reduce or replace any mandatory rights available to consumers under German law.

2. Statutory Right of Withdrawal in Germany

If you are a consumer entering into an eligible distance contract, German law generally provides a 14-day statutory right of withdrawal. You do not normally need to provide a reason for exercising this right. :contentReference[oaicite:1]{index=1}

For purchases of goods, the withdrawal period generally begins when you, or a person designated by you other than the carrier, receive the goods, subject to the applicable statutory rules. :contentReference[oaicite:2]{index=2}

To exercise your withdrawal right, you must clearly inform us of your decision to withdraw, for example by sending us an email. A specific reason is not required. :contentReference[oaicite:3]{index=3}

3. How to Request a Return

Before returning an item, please contact us so that we can provide the appropriate return instructions.

Please include the following information:

• Your full name
• Order number
• Email address used for the purchase
• Product(s) you wish to return
• Reason for the return, if applicable

You can contact us using the details provided at the bottom of this page.

4. Return Shipping

We provide free return shipping for eligible returns under our return policy.

Please contact us before sending your package back so that we can provide the appropriate return instructions and, where applicable, a return shipping label.

Where a statutory withdrawal is exercised, German law contains specific rules regarding who bears the direct costs of returning goods. Our stated free-return policy means that eligible returns arranged through Nachteulen Coffee will not be charged return shipping costs. :contentReference[oaicite:4]{index=4}

5. Condition of Returned Products

For a standard voluntary return, products should be returned in an appropriate condition, preferably with their original packaging, accessories, manuals, and other items supplied with the order.

You may handle and inspect goods to the extent reasonably necessary to establish their nature, characteristics, and functionality. Under applicable German law, you may be responsible for a reduction in value caused by handling beyond what is necessary to inspect the goods. :contentReference[oaicite:5]{index=5}

This does not affect your statutory rights regarding defective or incorrectly supplied goods.

6. No Restocking Fee

Nachteulen Coffee does not charge a restocking fee for eligible returns.

We will not deduct a restocking charge from an approved refund.

7. No Final-Sale Items

We do not designate products as permanently "final sale" in a way that removes mandatory consumer rights.

Any statutory rights you have under applicable German consumer law remain unaffected.

8. Refunds

Once we have received and reviewed your returned product, we will process an eligible refund.

For a statutory withdrawal, German law generally requires the trader to refund the payments received within 14 days of receiving the withdrawal notice, subject to the statutory conditions. The trader may, in certain circumstances, withhold the refund until the goods have been received or the consumer provides evidence that the goods have been sent back. :contentReference[oaicite:6]{index=6}

Refunds will normally be made using the same payment method used for the original transaction, unless another method has been expressly agreed and does not cause the consumer any additional costs. :contentReference[oaicite:7]{index=7}

9. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.

Please provide your order number and, where useful, photographs showing the product and its packaging. This helps us investigate the issue and arrange the appropriate solution.

Your statutory rights relating to defective or non-conforming goods are not restricted by this Return & Refund Policy.

10. Refunds for Delivery Costs

Where a statutory withdrawal applies, the refund of delivery charges is handled in accordance with applicable German law. Generally, the trader refunds the payment received for delivery, but additional costs resulting from the customer choosing a more expensive delivery option than the least expensive standard delivery offered do not have to be reimbursed. :contentReference[oaicite:8]{index=8}

11. Items That Cannot Be Returned

Certain goods may be subject to statutory exceptions to the right of withdrawal, depending on the nature of the product and how it is supplied.

Where a statutory exception applies to a particular product, we will provide the legally required information before or during the purchase process.

Nothing in this section removes rights that cannot legally be excluded.

12. Exchanges

If you would like to exchange a product, please contact us first. Depending on product availability, we may offer an exchange or recommend returning the original item and placing a new order.

Statutory withdrawal and warranty rights remain unaffected.

13. How to Exercise Your Withdrawal Right

You can exercise your statutory withdrawal right by sending us a clear statement that you wish to withdraw from your purchase.

You may send your withdrawal statement by email using the contact information below. The withdrawal does not generally require a particular reason. :contentReference[oaicite:9]{index=9}

14. Processing Returns

After your return reaches us, we will inspect the returned product and determine the applicable refund or other remedy.

Processing times can vary depending on the payment provider and circumstances of the return. We will communicate with you if additional information is required.

15. Statutory Rights

This policy does not affect your statutory rights as a consumer under applicable German or European law.

In particular, statutory withdrawal rights and rights relating to defective or non-conforming goods remain unaffected by our voluntary 30-day return policy.

16. Contact Us

For return, refund, cancellation, or withdrawal questions, please contact us: