Browse our products, add the items you want to your shopping cart, proceed to checkout, enter your delivery and payment information, and review your order before completing your purchase.

Yes. After your order has been successfully submitted, an order confirmation will normally be sent to the email address provided during checkout. Please check your spam or junk folder if you cannot find it.

Please contact us as soon as possible if you need to change or cancel an order. We will do our best to help, but changes may not be possible once an order has been processed or dispatched.

Orders are normally processed within 1–2 business days.

Our estimated delivery time is generally 3–4 business days after dispatch.

Delivery estimates may vary because of carrier operations, weekends, public holidays, weather, or other circumstances outside our control.

When tracking is available for your shipment, tracking information is normally included in your shipping confirmation email.

First, please check the latest tracking information. If the shipment appears to be delayed for an unusually long period, contact us with your order number and we will help investigate the delivery.

Available payment methods are displayed during checkout. The options available may depend on your location, device, order, and the payment methods currently enabled on our store.

Payments are processed through the applicable payment infrastructure and Shopify. For your security, never send complete card details, passwords, or security codes to us by email or social media.

Please check your payment details and contact your bank or payment provider if necessary. You may also try another payment method available during checkout.

In addition to applicable statutory consumer rights, we offer a 30-day voluntary return period for eligible purchases. Please see our Return & Refund Policy for the complete conditions.

For eligible distance contracts, consumers in Germany generally have a statutory withdrawal period of 14 days, subject to applicable legal exceptions. This statutory right is separate from our additional voluntary 30-day return policy.

Please consult our Withdrawal / Return & Refund Policy for the full details applicable to your purchase.

Contact us before sending your return so that we can provide the appropriate return instructions.

Please include your order number and the reason for contacting us. You can reach us at info@nachteulen.coffee .

No. We do not charge a restocking fee for eligible returns.

Yes. Our stated return policy provides free return shipping for eligible returns, subject to the applicable return instructions and conditions.

Once a return has been received and approved, refunds are processed according to our Return & Refund Policy and applicable law. The time for the funds to appear in your account may depend on your bank or payment provider.

Please contact us as soon as possible and provide your order number together with photographs or other useful information about the damage. We will review the issue and help determine the appropriate solution.

Please contact us promptly with your order number and details of the item received. We will review the issue and assist with the next steps.

Your statutory consumer rights concerning defective goods remain unaffected. Contact us with your order information and details of the problem so that we can assist you.

If tracking is available, your tracking information will normally be included in your shipping confirmation email after your order has been dispatched.

Carrier tracking systems may take some time to register the first scan or update during transit. If there has been no movement for an unusually long period, please contact us for assistance.